1 Introduction
bg721 ("we", "our", or "the platform") provides a safe and trusted online betting and casino service for users in Bangladesh. This privacy policy ("Policy") explains how bg721 collects, processes, stores, and protects your personal information.
By using our website or registering with bg721, you are considered to have fully read, understood, and consented to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
2 What Information We Collect
bg721 collects various types of information from you. This information is necessary for managing your account, improving our services, and meeting legal obligations.
2.1 Registration & Identity Information
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport number (if verification is required)
- Residential address
2.2 Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history (records of deposits and withdrawals)
- Wallet balance and bonus information
We do not collect bank card numbers or bank account details. Our payment methods are operated entirely through mobile financial services (MFS).
2.3 Gaming Activity Information
- Gaming history, bet amounts, and results
- Preferred games and categories
- Bonus usage and wagering progress
- Session duration and frequency
2.4 Technical Information
- IP address and geographic location (at country level)
- Device type, operating system, and browser information
- Login duration and session logs
- Cookie and tracking data (see Section 5 for details)
2.5 Support Communications
- Records of live chat conversations
- Email correspondence
- Issue reports and complaint details
3 How We Use Your Information
bg721 uses the information collected for the following purposes:
3.1 Account Management
Your identity information is used to create, verify, and maintain your account. This ensures that only individuals aged 21 or older can participate in gaming activities on bg721.
3.2 Service Delivery & Improvement
Information is used to personalise your gaming experience, provide bonuses and promotional offers, and improve the platform's performance.
3.3 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests via bKash, Nagad, or Rocket. This information is also needed to verify the minimum deposit of ৳300 and minimum withdrawal of ৳1,000.
3.4 Fraud Prevention & Security
Technical and transaction data is analysed to detect suspicious activity, prevent account hacking, and comply with anti-money laundering (AML) regulations.
3.5 Responsible Gaming Support
Gaming behaviour data is monitored to identify potentially problematic gaming patterns and to provide support to users when needed.
3.6 Customer Service
Communication history is used to help our 24/7 live chat and email support team resolve your issues.
4 Sharing Information with Third Parties
bg721 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
The minimum information necessary to complete financial transactions via bKash, Nagad, and Rocket is shared with these service providers. These third parties are governed by their own privacy policies.
4.2 Game Software Providers
Only the information required for technical purposes is shared with providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others, for the purpose of operating games.
4.3 Legal Obligations
Information may be disclosed in response to a court order, regulatory authority directive, or a lawful request from a law enforcement agency.
4.4 Fraud Prevention
Information may be shared with relevant authorities to prevent serious fraud or illegal activity.
5 Cookie Policy
bg721 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, security tokens, and language preferences.
5.2 Functional Cookies
Used to store your preferences such as theme settings, game history, and personalised experience.
5.3 Analytical Cookies
Collect anonymous data to analyse platform usage and improve our services. This information is not used to identify any individual.
You can control or disable cookies from your browser settings. However, disabling cookies may cause some website features to not function properly.
6 Data Retention Period
bg721 retains your information only for as long as it is necessary:
- Active accounts: Information is retained for the entire duration that the account remains active.
- Closed accounts: Transaction information may be retained for a set period after account closure due to financial audit and legal obligations.
- Technical logs: Generally retained for up to 90 days.
- Support communications: Kept for a defined period to help improve customer service standards.
Once the retention period ends, information is securely deleted or anonymised.
7 Your Rights
As a bg721 user, you have the following rights:
7.1 Right to Access
You have the right to know what information we hold about you. You can request a copy of your stored information at any time through our support team.
7.2 Right to Rectification
If the information we hold about you is incorrect or out of date, you have the right to have it corrected or updated. This can be done via account settings or live chat.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, this right may be limited where legal obligations or ongoing disputes apply.
7.4 Right to Object to Processing
You have the right to object to your information being used for direct marketing purposes. You can opt out of promotional communications at any time by contacting our support team.
7.5 Right to Data Portability
You have the right to receive the information we hold about you in a structured, machine-readable format.
8 Security Measures
bg721 uses industry-standard security technologies and processes to protect your personal and financial information:
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption, meaning no third party can read the information passing between your browser and our servers.
- Password Hashing: Your password is never stored directly; only a one-way cryptographic hash is kept.
- Access Controls: Only authorised staff can access your information, and every access is logged.
- Regular Security Audits: Security audits are conducted regularly to identify and address platform vulnerabilities.
- Two-Factor Verification: Additional identity verification is in place for sensitive operations.
- Data Backup: Regular encrypted backups ensure the security and availability of data.
9 Child Protection
bg721 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors or allow them to open an account.
Age verification is in place during the registration process. If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.
If you are aware that a minor is using our platform, please notify us at [email protected].
10 Policy Changes
bg721 may update this privacy policy from time to time. Changes may be due to:
- Legal or regulatory changes
- Introduction of new technologies or services
- Improvements based on user feedback
- Enhancements to security processes
For significant changes, we will notify you by email or through a notification on the platform. Continued use of the site after changes have been made will be considered as your acceptance of the new policy.
The date shown at the top of this page indicates the date of the most recent update.
11 Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us: